We all want customers to choose us over our competitor and then satisfy the customer with the best service possible. But after that, do we usually ask our customers about their experiences and what would they like to see next time they come? Have we ever thought of following the customer service cycle? Well, here’s a theory that’s backed with logic: while you are busy accumulating a new client database, it is also equally vital to retain the old clients. The loyalty of a client helps in maximizing the business in the market and also helps promote your brand through the word of mouth. Customer reviews are the link to know the client better, maintain the old client, and multiplying your growth opportunity with new clients.
Why are Reviews so Important?
Google is one of the first points of contact between a customer and a business. It is the most trusted and followed search engine universally. From searching for medical help nearby, looking up a place to party with your friends, finding specific businesses, or even buying things online; the plugged keywords in Google helps us with anything we want to know. But before going for any particular search result, we always compare how one business we find is better than the other. To choose the best option, one always considers the reviews given by past customers.
To stay relevant online, many businesses employ digital marketing tactics, such as SEO optimization and social media. At Adit, we understand that doing all of the above and maintaining your professional work can be a bit too tedious. And that’s where POZATIVE comes in.
What is POZATIVE?
Pozative is an application, which enables a business to get positive reviews about their product and services, posting them on platforms such as Google, Facebook, and Yelp. The Pozative application cycle allows personalized messages from the business to attract more reviews. The app also helps filter out the unhappy clients and allows social Integration and the ability to rate and comment.
A study says, 50% of the customer conversation happens on the same day because of the reviews they see online. And 80% of the customers use reviews to know the business and its services better. More and better reviews can help you attain the top ranking order in Google.So end your worries to get higher conversion rate, gain a higher ranking on Google, and know your clients better with Pozative. Call or visit us for more details.
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